Connect With Support Services

Registration is open and we are here to help! Links to access support, hours of operation, and other helpful resources are listed below.

 

Announcements

Spring, Winter Mini & Late Start Fall Registration Open

With multiple start dates, you can join the Eagle Family at the best time for you. 


Spring 2023 Registration is Now Open


HCC offers multiple Spring sessions, as well as a winter mini-session that takes place immediately after the Fall semester ends. The Spring course schedule has in-person and online courses with start dates from December 2022 - April 2023. Please view the Spring sessions below and click here to view the next available start date for courses.

  • Winter Mini 4-WK (4-week courses)
  • Regular 16-WK (16-week courses)
  • 2nd Start (12-week courses)
  • 1st 8-WK (eight-week courses)
  • 2nd 8-WK(eight-week courses)
  • 2nd, 3rd, 4th and 5th 4-WK (4-week courses)


Fall 2022 Registration Ongoing


The Fall course schedule includes in-person and online courses with multiple start dates from August 2022 - November 2023. Please view the Fall sessions below and click here to view the next available start date for courses.

  • Regular 16-WK (16-week courses)
  • 2nd Start (12-week courses); 1st 8-WK (eight-week courses)
  • 2nd 8-WK (eight-week courses)
  • 2nd, 3rd, 4th and 5th 4-WK (4-week courses)

 

 

ON-CAMPUS | Support Services

In-person Support Options

Schedule By Department

 


Academic Advising | Enrollment | Career Services | Counseling | Testing


The following departments will be available to support you based on the hours below: Enrollment, Academic Advising, Counseling, Career Services, and Testing. All stores will be closed according to HCC's holiday schedule


Additional Support Services


Please use the links below to view the in-person schedule for additional support services. 

  

 

VIRTUAL | Support Services

How to Access Zoom Support

To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

2 Steps to Join Zoom Lobby/Room

  1. Click on one of the Zoom Lobby/Room links to connect with support. 

  2. Sign into Zoom Account. 
    • If you do have a Zoom account, please sign in to join the Zoom Lobby/Room. 

    • Student not logged into Zoom will see the following message: This meeting is for authorized attendees only. Click "Sign in th Join" to sign into Zoom with an email address authorized for joining this meeting. 

 

Zoom: Enrollment and Academic Advising Support


Zoom | Connect With Locations and Departments


To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

Zoom Hours of Operation

Monday – Thursday | 9 am – 6:00 pm & Friday | 8 am - 5 pm


Colleges Available on Zoom
Please select the link for the Zoom Lobby that supports location you take or plan to take courses. Please expect longer wait times from Aug – Sept. We will serve students in the order they login and appreciate your patience.

 

 

Zoom: Financial Aid, Payment, and Billing Support


Zoom Lobby for Financial Aid and Cashier/Bursar


For questions about financial aid, payment/payment plans, and billing, you can connect with representatives in the Zoom Lobby for Financial Aid and Cashier/BursarTo serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.

Click here to connect with financial aid and cashiers on Zoom. 

  • Monday - Thursday: 8 am - 6 pm
  • Friday: 8 am - 5 pm


More Options to Connect



Received a call from HCC about Financial Aid and Enrollment? 


Click here to learn about our call campaigns to help support students.

 

Zoom: Student Support Departments ( Adult Ed, Continuing Ed, International & More)

Support is available through Zoom based on department's schedule below. To serve you better and have a record of support services provided to students, everyone is required to be logged in to their Zoom account before they can join a Zoom Lobby/Room. No appointment or camera is required for you to receive live Zoom support.


Adult Education | GED English & Spanish, ESL, Career4U Academy, and Literacy Services


 


Continuing Education Intensive English



International Students


 


Bridge (Puente) Program


 


Developmental Math Department



Integrated Reading & Writing (INRW) 


 

 

Testing Support

 

 

Call Centers: HCC General Info, Password Reset & Eagle Online (Canvas) Support


Student Services Contact (Call) Center


The Student Services Contact Center assists students with general information about the college, assistance with the enrollment/onboarding process, and troubleshooting student course registration issues within the Student Center. Please note, we may be experiencing unusually high call volumes, so if you are unable to reach us by phone, please consider the multiple other ways to connect with support.

  • Hours of Operation: Monday - Thursday | 8 am – 6 pm & Friday | 8 am – 5 pm
  • Contact
    • Telephone: 713.718.2000 Option 1
    • Swoop Chatbot: (located on each HCC webpage)


Reset Password  + Help With HCC Email and Other Student Technology


The Information Technology Service Desk assists faculty and students with technical issues related to HCC’s login, password reset, email, and HCC-issued hardware and software.

  • Contact Info: 713.718.8800
  • Hours of Operation
    • Mondays – Friday: 7:00 A.M. until 9:00 P.M.
    • Saturdays: 9:00 A.M. until 3:00 P.M.
  • Emailit.support@hccs.edu 
  • Student Support Request Formhttps://www.hccs.edu/snow


 Eagle Online (Canvas) Technical Support


The Canvas Technical Support team assists faculty and students with technical issues related to the Canvas learning management system and courses being offered through Canvas.


Instructional Services Call Center


The Instructional Services Support Center assists faculty and students with general information about courses, instructional support services, and basic assistance with our learning management system, Canvas.

  • Contact Info: 713.718.5295
  • Hours of Operation:  Mondays – Friday: 8:00 A.M. until 9:00 P.M. | Saturday 9:00 A.M. until 11:00 A.M.
  • Videoconferencing: Available on request via Teams and WebEx
  • Canvas Guides and Tutorials: Click here to view Student Toolkit


Received a call from HCC about Financial Aid and Enrollment? 


Click here to learn about our call campaigns to help support students.

 

 

Connect with Academic Resources (Bookstore | Technology | Library | Tutoring)


Bookstore


Click to view the Bookstore's hours of operations and resources. 


Library


Click to view the Library's hours of operations and resources. 


Tutoring


Click to view Tutoring's hours of operations and resources. 


Student Toolkit | Eagle Online (Canvas) Tutorials, Technology Resources, and Academic Support


Click here to view Student Toolkit. The Student Toolkit is a one-stop, quick guide to help you know:

  • What to expect for courses this semester.
  • How to access courses on Eagle Online (Canvas)
  • How to view guides and tutorials for course technology.
  • How to access technology resources for students (free, loaner, and low-cost computers, software, and wifi)
  • What academic support is available to help you succeed this semester.